Privacy Policy
Last Updated: February 4, 2026
This Privacy Policy explains how earsnax ("we," "us," or "our") collects, uses, shares, and protects your information when you use our web-based audio creation platform and related services (the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
a. Personal Information You Provide
We collect information you voluntarily provide when you:
- Create an account
- Contact customer support
- Communicate with us
- Make a purchase or payment
- Use features that require input
This may include:
- Name
- Email address
- Phone number
- Account credentials
- Profile information
- Content you upload such as text, scripts, or audio
- Payment information (processed securely by third-party providers such as Stripe)
b. Automatically Collected Information
When you use the Services we may automatically collect:
- IP address
- Browser type and device information
- Operating system
- Usage data and timestamps
- Interaction data such as features used
- Cookies and similar tracking technologies
c. Social Login Data
If you sign in using a third-party provider such as Google, we may receive basic profile information from that service in accordance with their privacy policies.
2. How We Use Your Information
We use collected information to:
- Provide and operate the Services
- Authenticate user accounts
- Process subscriptions and payments
- Provide customer support
- Improve platform functionality and performance
- Analyze usage trends
- Communicate service updates
- Protect against fraud or abuse
- Comply with legal obligations
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area, we process personal data based on:
- Your consent
- The need to perform a contract with you
- Our legitimate interests
- Compliance with legal obligations
4. Sharing of Information
We may share your information with trusted third-party service providers that help operate the platform, including:
- Payment processors (e.g., Stripe)
- Cloud hosting providers
- Analytics providers
- Audio processing and AI services
We do not sell personal information to third parties.
5. Data Storage and Security
We implement reasonable technical and organizational safeguards to protect your information. However, no internet system can guarantee complete security.
6. Cookies and Tracking Technologies
Our Services may use cookies and similar technologies to improve user experience, remember preferences, and analyze usage.
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features.
7. Data Retention
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data
- Restriction of processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information below.
9. Children's Privacy
Our Services are not directed to individuals under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When changes occur, the updated date at the top of this page will be revised.
11. Contact Us
If you have questions about this Privacy Policy, you may contact us at:
Email: support@earsnax.com